Privacy Policy

1. Introduction

Smart Experts Services Hub ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in Texas.

2. Information We Collect

When you use our website or schedule a service, we may collect:

• Personal identifiers: name, phone number, email address, ZIP code
• Service details: appliance type, problem description, preferred appointment date
• Payment information: processed securely through third-party payment processors; we do not store card numbers
• Technical data: IP address, browser type, pages visited, time on site (via cookies)

3. How We Use Your Information

We use your information to:

• Schedule and confirm service appointments
• Contact you about your service request or follow up after a visit
• Send appointment reminders via phone, text, or email
• Improve our website, services, and customer experience
• Send promotional offers — only with your prior consent
• Comply with applicable Texas and federal laws

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share it with:

• Service technicians assigned to your appointment, solely to complete the service
• Trusted service providers (scheduling software, payment processors, SMS platforms) who are contractually required to protect your data
• Law enforcement or regulators when required by law

5. Data Retention

We retain your personal information for as long as necessary to provide services, maintain records as required by law, and resolve disputes. You may request deletion at any time (see Section 8).

6. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Cookies

Our website uses cookies to improve browsing experience and analyze traffic. You may disable cookies through your browser settings; however, some website features may not function properly as a result. We do not use cookies for cross-site advertising tracking.

8. Your Rights (Texas Residents)

Under applicable Texas law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of promotional communications at any time

To exercise any of these rights, contact us at privacy@smartexpertserviceshub.net or call (214) 613-4554. We will respond within 30 days.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with a revised date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

• Smart Experts Services Hub
• Phone: (214) 613-4554
• Email: privacy@smartexpertserviceshub.net
• Location: Houston, Texas (serving statewide)