Refund & Warranty Policy

Our Commitment

At Smart Experts Services Hub, we stand behind every job we complete. Every repair comes with a 90-day parts and labor warranty, and we are committed to making sure you're fully satisfied.

90-Day Repair Warranty

All completed repairs are covered by a 90-day warranty on both parts and labor. If the same issue reoccurs within 90 days of the original service date, we will:

• Return to your home at no additional charge
• Re-diagnose the issue at no cost
• Re-perform the repair at no cost if it relates to the original repair

Elite plan members receive a full 1-year warranty on all completed repairs.

What the Warranty Covers

The warranty covers defects in parts supplied by Smart Experts Services Hub and workmanship errors by our technicians. It does not cover:

• New or unrelated appliance failures unconnected to the original repair
• Damage caused by misuse, neglect, or user error
• Damage from power surges, flooding, fire, or acts of nature
• Parts not supplied by Smart Experts Services Hub
• Appliances that have been serviced by another company after our repair

Diagnostic Fee Policy

The diagnostic fee ($89–$99 depending on service type) is applied as a credit toward your repair cost when you proceed with the repair on the same visit. If you choose not to proceed after receiving your quote, the diagnostic fee is retained to cover our technician's time and travel. Diagnostic fees are non-refundable.

Service Call Refunds

If we are unable to diagnose your appliance or if our technician fails to arrive within the scheduled window without prior notice, you are entitled to a full refund of any service call fee paid. Please call (214) 613-4554 within 48 hours of the appointment.

Monthly Maintenance Plan Refunds

• Monthly plan fees are non-refundable for the current billing month.
• Cancellation takes effect at the end of the current billing period.
• Unused tune-up benefits do not carry over after cancellation.
• Refunds for extenuating circumstances (e.g., relocation outside our service area) may be issued at our discretion — contact us to discuss.

Parts Warranty

All parts installed by our technicians carry the manufacturer's warranty in addition to our 90-day labor warranty. If a part fails due to a manufacturing defect beyond our warranty period, we will assist you in pursuing the manufacturer warranty claim.

How to Request Warranty Service or a Refund

Contact us within the warranty or refund eligibility period:

• Phone: (214) 613-4554
• Email: support@smartexpertserviceshub.net
• Please have your service date and job number (on your receipt) available

Resolution Timeframe

We acknowledge all warranty and refund requests within 1 business day and schedule any necessary follow-up service visits within 3 business days of acknowledgment.

Dispute Resolution

If you are not satisfied with our resolution, please escalate to our customer satisfaction team at (214) 613-4554. We are committed to finding a fair resolution for every customer.